INFO

Exchanges & Returns

We hope that you are delighted with your order, but if for any reason you are not perfectly satisfied please see our policies below regarding the return, exchange or refund of your item.

EXCHANGES
If you would like to return an item we are happy to discuss an exchange up to 28 days from receipt of your order provided the item* is unworn, in perfect condition and in the original packaging.

*this does not apply to earrings

RETURNS
You have a right to return an item* you are unhappy with for a full refund within 7 days of receiving your order provided the item is unworn, in perfect condition and in the original packaging. Please note Rachel Balfour Jewellery does not refund postage and packaging charges, or any tax and duties payable outside of the EU.

In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.

*this does not apply to earrings

FAULTY GOODS RETURNS
You are entitled to a full refund on any faulty goods within 3 weeks of purchase. If you return a faulty item after this date and within a reasonable time frame you will be entitled to a repair or exchange on your item.

RETURNS POSTAGE COSTS
Postage costs of sending any product back to us falls with the customer. Please package your product properly and send it as recorded delivery (with tracking number) for your own protection, as any items lost in transit will not be considered for refunds or exchanges.

Please email us at info@rachelbalfour.com before posting any item back to us so we can process your request. Quote your name and address, details of product and reason for return. We will then advise on how to proceed. We are unable to accept returns that have not been agreed prior to shipping.

NON-RETURNABLE PRODUCTS
We regret that in compliance with the current UK Health and Hygiene regulations, we cannot accept the return of earrings. This does not affect your statutory rights.

SALE PURCHASES
Online SALE purchases are NOT entitled to a refund or exchange.

BESPOKE AND LIMITED EDITION JEWELLERY
Bespoke jewellery items that were made to order are also not entitled to a refund or exchange.