RETURNS AND EXCHANGES
I sincerely hope that you love your new jewellery, if however, you are not fully
satisfied with your purchase, Rachel Balfour Jewellery will offer an exchange or
credit note within 30 days of purchase.
Alternatively, we will refund a sale of an unaltered collection piece if it is returned
unworn and in its original packaging within 14 days of receipt of the order.
Unless structurally faulty, pieces which are exempt from exchange or refund are as follows:
- Any collection piece that has been modified specifically for your order. For example a custom chain length or ring size, or if the stone shape or colour has been changed from the original. This also includes any engraved jewellery.
- Made to order pieces
- Bespoke pieces
Please notify us of your desire to return a piece via email. Once approved, please
then return the piece in its original packaging and include your contact details inside the package. You will then be refunded to your original payment method.
Return address:
Rachel Balfour Jewellery
The Goldsmiths’ Centre
42 Britton St,
London, EC1M 5AD
UK RETURNS
When making a return, we recommend using a signed for and tracked service (ie
Royal Mail Special Delivery). This is not a pre-paid service and you will be
responsible for covering this cost.
If the order you made included free shipping, this cost will be deducted from the
refund amount. This only applies to refunds, not exchanges.
INTERNATIONAL RETURNS
When making a return from outside of the UK, you as the customer will be responsible for any customs charges due on the item for it to be returned to the UK.
These charges will be deducted from the final refund amount. International customs duties and sales taxes are non-refundable for shipments outside the UK. We recommend returning via a trackable insured courier service. Rachel Balfour Jewellery is not responsible for any return order in transit.