All Rachel Balfour jewellery is made with solid gold and precious gemstones. This is fine jewellery that is made to last many lifetimes and will always keep it’s value.

To protect your jewellery always remove it before washing, swimming, working out or sleeping and store in a jewellery box. Chlorine can permanently damage or discolour your jewellery. For this reason you should avoid wearing your jewellery when using chlorine or bleach, or while in a pool or hot tub. When dressing, jewellery should always be the last item to be put on and the first to be removed. This is to avoid contact with perfume or hairspray.

Gold contains no oxides and therefore will not tarnish, it is however a relatively soft material and care should be taken not to scratch it and to avoid hard knocks. Gold should be cleaned regularly in order to maintain its beauty and patina. A soft, lint free cloth is an effective way to keep gold jewellery looking its best.

Gemstones can be quite delicate and hot water, harsh chemicals and cleaners should be avoided at all times. Use a clean, soft, damp cloth to clean your gemstones. Very porous stones such as emeralds should be cleaned using an untreated, dry, soft cloth only. It is best not to use tissue paper or paper towels as they can cause scratching.

Diamonds are extremely hard however they can be scratched by other diamonds or damaged by a hard knock – so always take care when wearing or storing your diamonds. Clean your diamonds with warm soapy liquid and a soft toothbrush, rinsing the stone afterwards to ensure no soapy residue.

Pearls are an organic material and as such are much softer than most other gemstones and can be easily scratched. They should therefore be stored separately. It is also best to apply your make up and perfume before putting your pearl jewellery on as this can affect their lustre. Pearls can be wiped with a soft cloth after wearing, and occasionally wiped clean with mild soapy water. Allow the pearls to dry before putting them away.

We highly recommend purchasing jewellery insurance for your fine jewellery; just as you would purchase insurance for other valuable items.

Jewellery is not just valuable it is also sentimental and we can feel very lost without it. Whilst we all do our best to take good care of precious pieces; breakages and loss can still happen. It is important to put safeguards in place so that you can either replace your jewellery or recover its monetary value.

RETURNS AND EXCHANGES

I sincerely hope that you love your new jewellery, if however, you are not fully

satisfied with your purchase, Rachel Balfour Jewellery will offer an exchange or

credit note within 30 days of purchase. 

Alternatively, we will refund a sale of an unaltered collection piece if it is returned

unworn and in its original packaging within 14 days of receipt of the order.

Unless structurally faulty, pieces which are exempt from exchange or refund are as follows:

• Any collection piece that has been modified specifically for your order. For example a custom chain length or ring size, or if the stone shape or colour has been changed from the original. This also includes any engraved jewellery.
• Made to order pieces
• Bespoke pieces 

Please notify us of your desire to return a piece via email. Once approved, please
then return the piece in its original packaging and include your contact details inside the package. You will then be refunded to your original payment method.
Return address: 
Rachel Balfour Jewellery
The Goldsmiths’ Centre
42 Britton St,
London, EC1M 5AD
 
UK RETURNS
 
When making a return, we recommend using a signed for and tracked service (ie
Royal Mail Special Delivery). This is not a pre-paid service and you will be
responsible for covering this cost.
If the order you made included free shipping, this cost will be deducted from the
refund amount. This only applies to refunds, not exchanges.

INTERNATIONAL RETURNS

When making a return from outside of the UK, you as the customer will be responsible for any customs charges due on the item for it to be returned to the UK.

These charges will be deducted from the final refund amount. International customs duties and sales taxes are non-refundable for shipments outside the UK. We recommend returning via a trackable insured courier service. Rachel Balfour Jewellery is not responsible for any return order in transit.